"Mum collapsed with brain tumour"

About: Blackpool Victoria Hospital / Accident and emergency Blackpool Victoria Hospital / Trauma and orthopaedics

(as a carer),

In September my mum collapsed. We were in A&E all night while the doctor thought she might have had a stroke. The Dr tried to get her a bed in the Stroke ward but no bed was available, they eventually found a bed and put in an observation ward which had no pillows.

The next day she came home, I took her for CT Scan a day or so later and they admitted her to the Acute Medical Unit. On her admittance she was put behind the ward door out of sight, a nurse said she wanted a water sample and never came back. The Dr put the needle in the arm missing the vein, the extra tap they use for the scan the fluid went everywhere but in the arm and made her arm look like popeye. It took the nurse ages to squeeze out the fluid while my mum was laying under the scanning machine. My mus arm was bruised for days.

While we were visiting we watched a woman have a seizure and when my sister ran to the nurses station she was abruptly told to wait until spoken to, then when she told them the nurses went to see the woman. The nurses I saw during my mum's admission spent too much time around the nurses station in my view.

I visited at a mealtime and was told to leave the ward as food could not be served while I was present I understood this being a patient myself on many occasions, but they allowed a fella to stay with his mum, they never made him leave, one rule for one. He was physically fit and parked in disabled bays taking it from me who is disabled with rheumatoid arthritis.

After all mums scans they found out she had a brain tumour she was sent to Preston where the treatment was fantastic.

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Many thanks for making us aware of this. We notice this is the third comment you have made recently. Please contact our PALS department on 01253 655588 where we can discuss your many and varied concerns

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Update posted by luckybug (a carer)

This is the 3rd comment I have made as I have only just found this website. I did complain to the hospital on each occassion, I even had meetings at the hospital which all drew a blank, it felt to me like a case of 'we apologise, now go away', not good enough.

Having recently had to use Preston Hospital, the Blackpool Victoria should take a page out of their book, they seem to know what they are doing. I think the staff, the Doctors and even the food was a thousand times better than the Vics.

My mum is so scared of having to use Blackpool Victoria Hospital as everytime she has had to go in, which has only been twice, on both occassions she had bad experiences. I myself have also had bad experiences, we are 2 people out of thousands but many people I've spoken to have had a story to tell but other people have not complained.

On one occassion I turned up to see the rheumatologist to be told he had been moved from the main entrance grey area to the cardiac centre, (no letter to inform me of this). I crippled all the way to the cardiac centre the other side of the hospital, I had cortisone injections in my knees and was told not to walk on them for 24 hours. I asked how do I get back to my car at the main entrance and was told no porter was available so I had to walk?? I'm glad to see someone put it back to its original area, although now I travel to Lytham to see my rheumatologist, there at least I know where he will be and I will not have miles to walk.

I am thankful to the Vic for doing the scans very quickly and sending my mum to Preston to see the neurologist in September where they immediately removed most of the metastatic tumour. Seeing the oncologist to have the rest of the tumour removed has not been so quick, 4 weeks on and we have received an appointment for November. November seems an awful long time away when you are worried and have been told you have cancer and told the tumour in the brain has not all been removed.