"What I expected to be traumatic was actually..."

About: Heartlands Hospital

What I liked

I'd like to say a huge thanks to all the staff on Ward 5 (ENT), you guys were wonderful, especially putting up with me being a complete pain by wanting to go home immediately *laughs* I was given full information and reassurance at every stage of the procedure, and following, and what anyone would expect to be a traumatic experience was actually quite pleasant. Love you all, Roy

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Responses

Response from Heart Of England NHS Foundation Trust

Thank you for taking the time to give us your feedback and we are glad to hear your experience here was a positive one and not as bad as you thought it would be.

We will ensure the staff on Ward 5 are given your feedback.

Thanks again.

Response from Heartlands Hospital

Thank you for taking the time to email us your positive feedback and glad to hear your experience at our hospital was not as bad as you thought.

We will ensure your feedback is passed on to the staff in ENT who welcome all feedback, both positive and negative.

Thanks again.

Catherine Williams

Customer Services Office & Project Manager

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