"Gastrointestinal referral "

About: Plymouth Teaching PCT Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),

I was seen by my GP who advised that he would refer me to Derriford hospital after he had done some blood tests at the surgery.

Blood tests completed, and a couple of weeks later while again at the GP's I asked if the referral had been done? The answer "no sorry but I'll get it done now".

I wasn't very happy that this had held up the referral and ultimately left me waiting longer than I should have for an outpatients appointment. I also wonder how long it would have taken the GP to do the referral had I not asked about it.

I was then called by Sentinel, which had not been explained to me by the GP, and the appointment was easily arranged for 4 weeks time.

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Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare We have made a change

Dear mimblejit

Thank you for taking the time to share your story, I was concerned to hear of the delay you experienced with your referral and how you were not given information about the Sentinel service, I believe if you had received it you would have been able to call us and we could have helped. We continually raise awareness with GP Practices about the need to give patients who are being referred the Sentinel patient information leaflet, by doing this the patient has a point of contact.

With regard to the delay I would be happy to approach your practice if you wished me to, it would of course be anonymous and I am sure raise awareness at the practice at the need to progress referrals quickly and efficiently. If you would like me to do this then please respond via this response to Patient Opinion.

Finally following your story we have uploaded our Sentinel patient information leaflets to our website to further improve access to the documents for patients and GP Practices, you can view the documents via the following link - www.sentinelhealthcare.co.uk/patient-information.

Thank you again for raising your concerns.

Best wishes

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