"Overall - Horrendous!"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

What I liked

The receptionist was very helpful, but the Consultant who examined appeared to be totally disorganised. She asked me if I had a piece of paper and was continually rummaged around the desk/drawers for forms. A nurse was then called in whilst I was being examined and couldn't even manage a smile or good morning. The clinic started at 9.15am but at 9.30am they were 45mins behind. How can they be 45mins behind when they had only been open 15mins. I then had to wait for over an hour for a prescription. There have been other incidents since the initial appointment which I am not prepared to go into at the moment. I am dreading going back there again!

What could be improved

I feel that some ladies coming into the clinic could possible be faced with the fact that they need a hysterectomy. We should at least be treated with courtesy and sensitively when facing major surgery! Whilst I fully appreciate the affects of the cutbacks etc, a smile doesn't cost anything!!

Story from NHS Choices

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Responses

Response from Queen Elizabeth I I Hospital

You're absolutely right - simple courtesy, organisation and attention to detail doesn't cost anything. We would love an opportunity to investigate your concerns further, especially since you've stated that there are other things worrying you that you didn't want to go in to.

We like to think that we get most things broadly - that's certainly what our patients tell us time and again. But that doesn't mean that we achieve this in every area, all of the time. Which is why we take feedback such as yours very seriously so we can look at specific parts of our hospitals with a new light, if that's the right thing to do.

So to help everyone, we would welcome you getting in touch with us via our dedicated e-mail service (generalenquiries.enh-tr@nhs.net), which will allow us to understand your concerns better. It will also help us find out what has been happening with the aim of improving the service. We hope that you give us that chance.

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