"Very kind people at Sentinel "

I went to see my doctor and I was told that a company called Sentinel would phone me in 5 days to book a hospital appointment and after a week I had heard nothing so I phoned them and spoke to a extremely kind woman who informed me that they had no referral for me yet and to check with my doctor. Upon calling the practice they assured me it would be sent soon and to give it a couple more days. I once again phoned Sentinel (rather frustrated at this point) as I had heard nothing and spoke to a gentleman called Ross who offered to call my doctor and get things moving for me. After 45 minutes he called me back with my referral and booked me into see someone in a few weeks to which I was overjoyed as my pain is not going away! I would like to thank Sentinel for their help in particular Ross as he was very reassuring and seemed to genuinely care about my needs. You all get good marks from me!