"Very poor treatment, which continues....."

About: Manor Hospital

What I liked

Unfortunately not anything at this point.

What could be improved

Communication:

Between departments

With patients

Patient interaction/consultation

Facilities in the A&E (1 dirty toilet - that was closed)

I was left sitting in a wheelchair for hours following an RTA

Anything else?

I was involved in a RTA in March 2011, when my car was struck by a lorry and written off on the M6, and was subsequently taken to The Manor by the ambulance crew. At the scene I chose not to be put on a backboard and opted for a wheelchair instead. I was suffering from what appeared to be a whiplash type injury. On arrival at the A&E, a handover took place and the hospital staff advised of my assessment. After a number of hours, I was finally seen by the doctor, who asked me to stand, raise my arms, palpated my neck and back and ordered an xray of my wrist (which was previously fractured and causing pain). My neck was not examined properly or xrays done. I was discharged with painkillers. I have subsequently returned to A&E due to continuing pain with a referral from my GP, who asked for specific tests, which were not done, but have had neck xrays done and again discharged with painkillers. Almost 7 months later, I am still suffering chronic and acute pain in my neck, despite having been refered to a rheumatologist. He examined me, but did not have 'access' to my xrays, so ordered new xrays of my shoulder plus an MRI of my spine. He also arranged cortisone injections into my shoulder. I had the xrays a month ago, an MRI last week, but was discharged by the nurse that gave me my cortisone injections 3 weeks ago. I have now gone privately to another Specialist, as I am on the verge of a breakdown and potentially losing my job, as I have not been able to return to work full time. The doctors in A & E are so over worked, they have no time for patients (even at 3am). At no point, did the A&E staff ask for any input regarding decisions on treatment (if there were any) or explain the justification of their lack of treatment. I hope that after 6 plus months, I can get some answers and treatment, that will allow me to resume my life.

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Responses

Response from Manor Hospital

Thank you for posting your feedback, I am disappointed by your account of the care you received using our accident and emergency department and I am concerned that you are still suffering from your injury. As a patient under our care, it is important that you are involved in decisions regarding your care and that you are provided with adequate information about your condition. Although I understand that you have now opted for private care, if you would like us to review you care and treatment and to discuss this further please do not hesitate to contact our Patient Advice and Liaison services (PALS) on 01922 656463, who will be able to look into you case in more detail.

We are grateful that you have taken the time to post your comment, as all feedback from patients and visitors to the Trust is used in our work to improve our patients’ experiences.

Best Regards

Kathryn Halford

Patient Experience Lead

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