"Degrading to me and my son at the very best and..."

About: William Harvey Hospital

What could be improved

Having already spent 2 hours at the minor injuries unit at RVH I took my 9 year old son, on there advice, to the WHH aprox 9-30 pm, we had an xray within 5 minutes on which a definate break could be seen in his forearm.

It took until 1-30am to be seen to be told that from the xray the Doctors could tell he would need a general in order to 'manipulate' it back into place.

I was told a general wasnt available during the night so offered a bed for him for the night or to return at 8am.

We opted for the temporary cast and the return.

I understand people are busy (however there was not that many patients waiting that night) but if someone could tell from just looking at the xray at 1-30 am that they could not do much for him that night did they not notice that same xray at 10 pm or 11pm saving a 9 year old the 4 hour wait (after an initial two at RVH) whilst having to sit (with others) with two bloodied and police escorted patients as well as a very loud, bloodied, rude and obviously drunk individual using language that would make a brickie feel ashamed.

I support the NHS however the system used let us down.

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Responses

Response from William Harvey Hospital

We are very sorry to hear of your experience. Please contact the Patient Experience Team on 01227 783145 or email PatientExperience@ekht.nhs.uk We would very much like to hear from you.

Kind Regards

Patient Experience Team

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Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

In addition to the response from my colleague in the Patient Experience Team I was disappointed to read of the experiences you and your Son had whilst using our urgent care services at the Royal Victoria Hospital and the William Harvey Hospital.

We have not met our normally high standards for which I apologise, I would like to assure you we will do our utmost to learn from your experience so as to improve care for future patients.

I hope your Son is making a speedy recovery.

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