"Cut off when first in queue?"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by isle755 (as ),
Following a recent referral I've been trying to contact DART to arrange an appointment. I called them, and was told three times that I was number 1 in the queue, and to hold the line. I was then told that they were experiencing high call-volume, and the I should call back another time. I was then cut off.
I would like to know why I was told I was number one in the queue three times if the lines were busy and somebody was unable to speak to me, meaning I had to waste my time hanging on the line and paying for the call.