"Miss-Diagnosis of serious eye condition!."

About: Solihull Hospital

What I liked

Fairly prompt service.

What could be improved

This website is hard to find anything in and I cannot find the right place to send this complaint, but here goes anyway.

On 26th August 2011 at around 10:00 hrs, I visited Solihull Hospital A&E with floaters in my eye and was miss-diagnosed by a charge nurse, who diagnosed an eye infection and told me to take Piratin to treat the condition.

After 3 days of no improvement, I called NHS Direct who advised me to attend an Eye Clinic immediately.

I was subsequently diagnosed with a retinal tear and underwent surgery, from which I am still recovering, in a bid to prevent the retina from completely detaching and the complete loss of sight in that eye .

Whilst I am not seeking compensation at this time, I am seeking an explanation as to why I was so badly miss-diagnosed at Solihull A&E and what steps will be taken to prevent this happening in future, before you blind some poor unsuspecting soul. (I was not seen by a doctor at Solihull A&E.)

Story from NHS Choices

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Dear Fishe1g

Many thanks for your feedback

I am very sorry to hear of your experience of your treatement when you visted Solihull Hospital in August.

You mention in your message you would like an explanation as to why you were mis diagnosed. Could you please call the Patient Services department on 0121 424 1212/0121 424 7889 to discuss your case in more detail.


Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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