"Treated like a queen"

About: Dumfries & Galloway Royal Infirmary / General Surgery

(as the patient),

I fell and fractured my shoulder in February. I underwent a massive operation and was in Ward 16 where I was treated like a queen. The staff and the consultant were kind, caring, reassuring and great fun! My operation was a great success.

My husband was in the Alexandra Unit at the same time. His consultant was Dr Martin who was good to him and also very kind to me. I feel he received the best of treatment.

The staff are really angels and must be chosen to work in there. The domestics are the same.

After my operation I was told I would get physio aftercare. I didn’t see anyone for seven weeks but then saw the Community Physio. However after a while my progress became static. When I saw the surgeon they were surprised that there had been three weeks between treatment and recommended “intensive physio”. I then went on to receive physio every fortnight but am not sure that is what is meant by “intensive” as I felt I would improve more quickly with more treatments.

The physio I saw was lovely. They do great work and work so hard. Thank you.

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Response from Sally Holmes, Head of Patient Services, NHS Dumfries and Galloway

Thank you so much for your kind words, they have been passed on to the staff involved in yours and your husband's care.

I will try to find out what is meant by 'intensive' physiotherapy for you, whether it refers to the frequency of the treatments or the specific therapy you receive.

I hope your shoulder is problem free now.

With best wishes

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