"Total lack of professionalism and respect"

About: Forth Valley Royal Hospital / Adult mental health

(as the patient),

Knowing my own mental health needs and wanting to take care of them, I recently admitted myself voluntarily to the Psychiatric department at Forth Valley Royal Hospital, upon which I was admitted as an inpatient.

I spent some time on this ward and made a good recovery, and was moved to another ward which provides less intensive care. Whilst on this ward I came across a distinct lack of professionalism, had my liberties denied to me with regards to access to certain facilities, and my privacy was not at all respected. I was unsure if the staff I came into contact with were working in my best interest as a patient, and felt that I was treated very unprofessionally by them as a result of speaking my mind.

Things culminated in me being moved back to the first ward. I had had previous difficulties with being on this ward, but still had faith in them. However, I felt the doctor I encountered there was extremely unprofessional – they spoke to me in an extremely blunt and disrespectful manner and I felt that they attempted to bully me by dredging up past matters dealt with by other doctors, played psychological games with me, and treated me with a general lack of tact and respect.

I truly felt that this doctor is not helpful for the people that they are treating – they would rather define you in what you do rather than take the time to listen to you and understand. To me, the doctor demonstrated a complete lack of ability to think beyond what they must have learned by rote from a textbook, and seemed completely incapable of running the ward, leaving me with many flaws in my care.

In my opinion this reflects how fundamentally flawed the Scottish healthcare system is, which is the real root of the problem, particularly when it comes to Psychiatry.

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Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

Thank you for taking time to post your story.

Can I apologise for the delay in responding to you post.

Respect is one of the Boards underpinning principles and we apologise that you did not feel you were treated with respect. It is important that patients feel listened to and fully involved in planning their care. It is difficult to comment on specifics without further information but your posting will be shared with medical and nursing staff and used to highlight patients perspectives of care.

It might be useful for you to contact Advocacy Services on 01259 722257 or Independent Advisory Services if you would like to discuss any of these issues with an external agency. You can also speak to me, Arlian Mallis at NHS Forth Valley on 01324 624000 Ext 8588, I will be glad to discuss any of the points you have raised.

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