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Care Opinion

Excellent

Story from nhs.uk

"Excellent"

About: Leicester Royal Infirmary

What I liked

I had a laparoscopy at the LRI and cannot fault them from arriving to being discharged. Every single member of staff was friendly, helpful and put me at ease. I was well looked after, kept informed at all times and involved in decisions about my care. The ward was clean and staff were available to help when needed.

It was a very positive experience and huge thanks and congratulations to everyone on Ward 1 and the theatre team.

What could be improved

Only one thing- I wasn't informed of when I needed to fast from prior to my op- I'm sure that this was an oversight however, but communication could have been slightly better.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:32
Published on nhs.uk on 10/10/2013 at 04:00

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Kind regards Communications Team Leicester's Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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