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Heart breaking, stressful with no ownership from...

Story from nhs.uk

"Heart breaking, stressful with no ownership from..."

About: Watford General Hospital

What could be improved

My wife is 7 months pregnant and we attended for our an appointment as our baby has a complex heart condition.

Watford lost all our paperwork ie. copies of every letter with details of the heart condition. These letters were with the white notes and were the copies from Queen Charlottes were the centre for fetal development has been involved and seeing us each month for fetal cardiac scans and growth scans. The baby has life threatening heart complications.

We pointed out the letters when with the records and in the space of the appointment they lose / given them to another patient.

We now have essentially empty white records and no details of babies conditions.

If my wife goes in to labour, any attending medic would have no data available on the baby's TGA, pulmonary stenosis and VSD.

This is grossly negligent and the hospital is doing nothing about it.

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Responses

Response from Watford General Hospital 12 years ago
Watford General Hospital

Submitted on 01/12/2011 at 17:05
Published on nhs.uk on 02/12/2011 at 04:00

The Trust regrets that you had a negative experience at Watford General Hospital. Please contact us directly through the Trust’s Complaints Department (details of which can be found through our website) as we would welcome the opportunity to thoroughly investigate your concerns and respond directly.

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