"Very pleased and appreciative to the caring and..."

About: The Royal Victoria Infirmary

What I liked

I attended Neurology outpatients department initially in July with a lengthy wait due to the clinic running late. I could understand why the clinic was running late due to the thoroughness of the registrar and consultant who I saw. I was grateful of their time and explanations.

In August following my consultation, I attended the Neuroradiology for a CT scan, I must comment on the member of staff who called me into the room for the scan. I had a bad experience whilst having an MRI previously so was slightly apprehensive toward the CT. The member of staff was so caring and reassuring, she explained everything to me and put me at ease. I was so grateful to her. I then attended the Radiology department and once again the radiologist was very caring, I had to request to sit for one of the x-rays and the radiologist was not put out by this in the slightest. After the x-rays and because of the position I had to hold myself I suffered a very bad dizzy spell and she reassured me and ensured I stayed seated until I was more stable.

The staff's caring and compassionate attitude was much appreciated to what has been a daunting situation for myself.

I shall be returning for a further consultation in the near future and would not hesitate in recommending the hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Royal Victoria Infirmary

Thank you for taking the time to post your very positive comments about your recent visit to the Neurology Department, at the Royal Victoria Infirmary.

As an organisation we aspire to the highest standards at all times and are delighted to get such feedback about the care and compassion shown by our staff. Your comments have been passed onto the Department involved, who will be encouraged by your kind remarks.

We must apologise for the delay you experienced in waiting for your appointment in clinic. Clinics are scheduled to try and reduce delays in clinic but on occasion, patients can take longer to be seen than the time allotted which can cause delays. Once again, thank you for your feedback.

  • {{helpful}} of {{total()}} people think this response is helpful