"No assessment of my needs as a disabled person"
About: South London And Maudsley NHS Foundation Trust South London And Maudsley NHS Foundation Trust London SE5 8AZ
Posted by apple577 (as ),
I first went to South London and Maudsley in 2008, but over two years later still do not have a diagnosis.
I have been in touch with PALS, and have tried their official complaints procedure, but I feel it has been made extremely difficult as they do not provide good enough access for disabled people. At no point have I been assessed by an occupational therapist. I have autism and so I find it very difficult to follow a complaints procedure, there are just too many things for me to manage. I feel South London and Maudsley need to provide me with more support to help me make a complaint, including a proper assessment as a disabled person to work out how to provide me with access to the complaints procedure. I think they also need to improve their communication, which has so far been awful.
I have also been to ICAS and the Parliamentary and Health Service Ombudsman, and have encountered the same problems with getting access to the complaints procedure as a disabled person. The Parliamentary and Health Service Ombudsman seems to want to get rid of complaints, not deal with them.