"Excellent treatment at an excellent hospital"

About: Glenfield Hospital

What I liked

I had keyhole gall bladder removal a week ago. It was intended to be day surgery but I had to stay in overnight because the surgery was a bit late on in the day. I cannot fault the treatment in either ward or in the theatre. I was quoted £4700 by a private clinic for the same procedure and I can't think that the treatment would have been any better. I have recommended you to all my friends!

What could be improved

The night staff seemed to forget that we were trying to sleep and were carrying on as though it was a day shift with loud talking and lots of lights and noise

Story from NHS Choices

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Responses

Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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