"A wasted journey"

About: Sevenoaks Hospital

What I liked

Why doesn't it tell you there are no xray facilities at the wkend. A totally wasted journey and the prospect of waiting hours with children in toe was too much to contemplate so back we go when it is available.

What could be improved

Put on the website when xray is available and more importantly when not!!!!

Anything else?

Seems a shame to have spent all that money on doing it up then not providing a basic service!!

Story from NHS Choices

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Responses

Response from Kent Community Health NHS Trust We have made a change

We are very sorry you had a wasted journey, and can only apologise for this. Thanks to your feedback we have updated the information on our website www.kentcht.nhs.uk. It would be helpful to know if you used our website to check opening times or another website. Once again, please accept our apologies.

Karen Proctor, Director of Nursing & Quality

Response from Sevenoaks Hospital

Hello, Thanks for taking the time to post a review. We are very sorry that you were unable to find the information about x-ray facilities at Sevenoaks Hospital when you needed it. We would like to reassure you that our website now clearly states: X-ray: Monday to Friday, 8.45am to 5pm. Please accept our sincere apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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