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Good spoilt by communication problem

Story from nhs.uk

"Good spoilt by communication problem"

About: Leighton Hospital

What I liked

I have been visiting the eye care department fort some time & my last three visits the waiting time was good.

What could be improved

There is a big problem inthis department with staff not being able to speak clearly they are difficicult to understand & on occaisons I have had to contact a personal assistant to confirm my medication instructions. The last time I visited I saw three medical staff & the only one who spoke clearly was the nurse who checked my eyes, the field test operater & the Doctor could not speak clearly, I have found in the past that the doctot had a nurse in attandence & they sometimes help me out but on this appointment there was no nurse. I noticed on your notice board the results of a survey showed many other people have this problem in the eye centre maybe something could be done about it.. Many thanks Howard Shakeshaft

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Responses

Response from Leighton Hospital 12 years ago
Leighton Hospital

Submitted on 03/10/2011 at 17:43
Published on nhs.uk on 04/10/2011 at 04:01

Mid Cheshire Hospitals NHS Foundation Trust thanks you for taking the time to add your comments to this section of the NHS Choices website.

We are sorry that you felt communication with medical staff was difficult on this occasion. Nursing staff are always available in the clinic to offer assistance or additional explanation if any information is not clear. If you would like to speak to one of our matrons further about your experience you can contact them via the Patient Advice and Liaison Service.

PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, other

organisations. You can contact PALS by: Calling into the PALS office in the main entrance reception area at Leighton Hospital, Monday to Friday 9.00am - 4.00pm · Telephoning: 01270 612410 (24 Hour answer machine.) Faxing: 01270 501646 Emailing: PALS@mcht.nhs.uk · Writing to: PALS, Leighton Hospital, Crewe, Cheshire, CW1 4QJ

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