"Frustrating and totally unnecessary!"

About: Medway Maritime Hospital

What I liked

Nothing

What could be improved

The Trust needs to learn the art of communication and common sense!

Staff need to be trained in how to keep patients informed. This eases frustration.

If patients are to be kept waiting for over 6 hours when already booked in for surgery then a suitable waiting area is required. A simple phone call asking patients to arrive later when beds are not available would solve the issue.

Anything else?

My husband arrived at 7.30am for surgery as requested. He was immediately told by nurse that a bed was not available yet and asked to wait in a corridor. He waited over 5 hours without being given any information and it was only after I complained that a member of staff apologised. He is still sitting there 1hr later without any further contact from staff. He suffers from a bad back which has been antagonised by sitting on a hard chair for over 6 hours.. and at this moment is asking me to take him home without the surgery as he is so frustrated.

They knew last night that a bed was not available so surely common sense should tell them to phone patients at home and ask them to arrive later. Plus haven't they been trained in basic communication skills. Vets treat animals better than this place!

Story from NHS Choices

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