"Absolutely unacceptable."

About: The Great Western Hospital

What I liked

Nothing most of the staff did not seem to want to help.

What could be improved


Anything else?

My Mum was admitted to the Hospital with a Bladder Infection and was/is suffering from nerves and mild dimensure. They put her in a side room alone, this frightened her. The TV did not work, the phone did not work and she was very upset.

She improve after a few days and was moved to a ward where i got her the Tv and Phone Facitily. A couple of days later she was move to the end of a Ward with no phone of TV. her old bed someone else was in. The staff did not inform me. To my utter amazement the person in her old bed was watching tv but I was still paying for it, the staff had not cancelled it. The Sister on duty basically did not want to help made no excuses and told me to sort it myself. This was the general attitude of most of the staff, they just could not be bothered.

In the same ward we waited 21 minutes until a resonse came after finging the buzzer for assistance for my mum to go to the toilet, the Sister told my mun to pee in her pad as they were too busy. I walked to reception there were 2 staff talking.

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Response from The Great Western Hospital

I'm sorry that you felt your Mother had a poor experience whilst staying with us. Our Patient Advice and Liaison Team are keen to speak to you about your Mother's experience and if you are able to share more details with them about where she was staying, they will be look into the details of your Mother's stay with the clinical and nursing teams and investigate the issues that you have raised. You can contact them at pals.team@gwh.nhs.uk or by telephoning 01793 604031. Our staff work hard to deliver high quality care to patients and we are always keen to learn from experiences where patients feel we could do things differently. Our television services are provided by Hospedia which is an external company and we have shared your feedback with them.

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