"I received an exceptional service from the..."
About: St Albans City Hospital St Albans City Hospital St. Albans AL3 5PN
What I liked
From the moment I entered the hospital, I felt I was in a caring and professional environment.
Signposting to the Ultrasound department was good.
What could be improved
Nothing - great service.
I was nervous before my ultrasound scan appointment but the sonographer who examined me was caring, professional and had the time to explain fully what was happening throughout. I felt very reassured and could not fault the service I received.
I hear much of the reduced budgets but increased performance that NHS services are challenged with and have wondered how it is possible to deliver a good service? At St Albans City Hospital, I have seen with my very eyes that it is through having the right individuals in the right teams who really care about what they do.