"Like talking to a brick wall"

About: North Staffordshire PCT

(as a service user),

I think that the staff at BAC do all they can when you need to see the doctor, but the practice where they send you is not good at all, it is at Newcastle Staffordshire.

I feel they do not listen to me I think there is a barrier and because they are temporary doctors, it's like talking to a brick wall, so I go to my own doctors now.

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Responses

Response from Vicki Graham, Customer Services Support Officer, Community Relations, NHS North Staffordshire

Dear Sub15

I am sorry that you have had such a negative experience. This is far from ideal,

Obviously you have not provided any details so it is difficult to look into this issue. If you would like to talk to one of the team and provide more information, please contact our PALS officer on freephone 0800 030 4563. We will try and resolve this for you.

Thank you for your comments

Vicki

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