"Hospital Comment"

About: Luton & Dunstable Hospital

What I liked

Not a single thing!

What could be improved

I don't think it can be helped.... knock it down and start from scratch?

Anything else?

Disgustingly, they will not tell expecting parents the sex of their child.

Be prepared to be seen an hour after your scheduled appointment time.

I disagreed with the doctor about an aspect of my care. I wanted to take the cautious route whilst l&d wanted me to do something that poses a threat to my unborn baby. Rather than accepting my decision, they attempted to brow-beat me into their way of thinking!

The receptionists are very anxious to fob off any inquiries and not at all helpful.

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Responses

Response from Luton & Dunstable Hospital

We are sorry to hear that you feel your concerns were not taken seriously and that the receptionists were not helpful. It would be helpful to meet with you to discuss this further and to address your concerns. Please contact either the service directly or complaints.officer@ldh.nhs.uk

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