"If you want a big phone bill phone up the hospital..."

About: St Mary's Hospital (Newport)

What I liked

The waiting time was short

What could be improved

Communication from specialist to patient

Anything else?

I have tried so many times to phone though to get results but to no avail, i think everyone that works at the hospital are permanently on holiday or having lunch.

After being transferred from department to department i finally got to where i needed to be, but guess what...no answer...!!!!

Story from NHS Choices

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Response from St Mary's Hospital

I am sorry to read that you have had problems with getting your results. I hope that by now you have received the results, but please contact the Quality Team in future should you encounter similar problems in the future.

I will ensure that this feedback is shared with the Orthopaedic Matron to ensure that lessons are learnt.

Thank you for taking the time to provide us with this valuable feedback, as it is patients feedback that allows us to continue to improve our services.

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