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Medical Staff top draw - Office Staff not good

Story from nhs.uk

"Medical Staff top draw - Office Staff not good"

About: The London Chest Hospital

What I liked

During my stay I was looked after with great professionalism and care.

Anything else?

It is a real shame that the professionalism of the medical staff at this wonderful hospital is being undermined by the lack of the same professionalism by it's office staff. It's now 5mths after my heart attack and procedure, still the office staff have failed to send relevant information to my Insurance company, they have even denied having any dialogue with them. I feel that the office staff are trying to get me back for another visit! If I had run any business I have been involved in to the levels of incompetence that have been achieved by the office staff at the London Chest I would have been sacked and never employed again! I feel very sorry for the Medical staff who do such a great job, being backed-up by these people who can't even tell the same story twice.

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Responses

Response from The London Chest Hospital 12 years ago
The London Chest Hospital

Submitted on 19/10/2011 at 10:34
Published on nhs.uk on 20/10/2011 at 04:01

Thank you for taking the time to give us feedback about your recent experience of The London Chest Hospital

We would be happy to discuss your experience in greater depth in order that we can identify and clarify areas and consider the appropriate action to help resolve the issues highlighted.

We invite you to contact the Circulatory Respiratory and Metabolic Governance team on 020 7377 7000 ext 2713 at The Royal London Hospital.

Regrettably, without knowing the exact details of your experience we cannot provide further comments here. However, if you would like to have this matter fully investigated, please contact the Trust by calling our Patient Advice and Liaison Service (PALS) on 020 7943 1335 or emailing our complaints team at complaints@bartsandthelondon.nhs.uk

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