"Not good. Staff were miserable - go to Charing..."

About: West Middlesex University Hospital

What I liked

Very. Little. Staff in x-ray were very pleasant.

What could be improved

The general manner of the staff in reception & those who reviewed me in A&E. They were all quite frankly miserable unwelcoming and a appear to have very little etiquette or understanding of how to treat people with respect.

Story from NHS Choices

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Response from West Middlesex University Hospital

Thank you for taking the time to give feedback on your recent experiences in our hospital. We appreciate all feedback and it is used to help improve the service we offer to our patients. Your comments have been passed on to the relevant senior managers for them to investigate. If you would like us to look into this matter further, our PALS (Patient Advice and Liaison Service) would be pleased to help. They can be contacted by email on pals.service@wmuh.nhs.uk or call 020 8321 6261.