"totally happy with my experience at your hospital"

About: Tameside General Hospital / Gynaecology

(as the patient),

I can understand why the anaesthetist tried to change my mind and the risks of a general etc but I was my choice and I had already made it. I was made to feel silly to want the general and I had a few tears until Dr Hanna stepped in (he could see I was becoming distressed).

On the Thursday night the nurse didnt check on me till midnight. It was Dr Hannas call that made her realise I was there. Some how she had forgotten me, she was very apologetic and I did have my call point if I’d needed anything. I didnt come to any harm but I did think it was a bit careless.

The nursing staff were fantastic and the lady that takes the blood was so caring and funny she really put me at ease before surgery. The carers are fantastic and work really hard always cheerful. Well done to you all.

I did get all the leaflets on discharge but 12 weeks seems like a long time to wait for a check up after such major surgery. I did have a bleed at 8 weeks and was really scared. I eventually called the unit for advice and spoke to a nurse who reassured me it was probably a stitch pulling and not to worry. She said to call back the next week if it hadnt stopped luckily it had and I was ok.

I had my 12 week check up with dr hanna early sept 11 and the lovely Dr examined me and confirmed I’d healed nicely and was fit for work.

I feel totally happy with my experience at your hospital. It was spotlessly clean. The food is the only thing that was disapointing but I was only in a short time and was a bit sickly and therefore not too hungry so I could cope.

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Responses

Response from Philip Dylak, Director of Nursing, Tameside Hospital Foundation Trust

Thank you for posting these comments. In spite of some issues, I am pleased to note that overall you were totally happy with your experience at Tameside Hospital. You have raised some issues about information giving and the food, which I will feed back to the relevant individuals. And of course it will give me great pleasure to feed back your positive comments to Dr Hanna and the Team in the Women’s Health Unit.

Many thanks

Philip Dylak

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

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