"GP Referral to Specialist System"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ Royal Devon and Exeter NHS Foundation Trust Royal Devon and Exeter NHS Foundation Trust Exeter EX2 5DW
Posted by exasperated of devon (as ),
My daughter (aged 15) saw her GP on at the very start of September. The GP said she would refer her to a specialist. On Saturday, my daughter received a letter from Devon Access and Referral Team (DART) asking her to phone for an appointment.
I phoned DART this morning and the person who answered said she had no available appointments at Royal Devon & Exeter Hospital but would refer my daughter to the hospital who would get in touch within 2 - 6 weeks.
I feel this referral system is just another example of how the NHS wastes valuable taxpayers resources. I think it is overly bureaucratic and totally non patient friendly.
Why at the time of the GP consultation can a letter not be printed off (similar to how they do prescriptions) given to the patient, with a website or phone no so that they get direct access to the specialist to make the appointment? As the appointment is made by the patient the risk of missed / cancelled appointments would reduce as the patient knows at the outset if the date available is convenient or not.
In my opinion, this would reduce considerably the amount of time wasted and reduce the amount of clerical staff required and the money saved could be used for patient care.