"Excellent care on Harvey ward."

About: Good Hope Hospital

What I liked

My 14 year old son was recently admitted to Harvey Ward via A&E and as a senior nurse working within the NHS I would like to comment on the excellent standard of care he received throughout his hospital admission. All staff that we encountered were helpful, polite and very professional.

Nursing and medical staff ensured that all procedures were explained to my son and that he understood what was happening to him. This was very reassuring in what was a frightening and stressful time for us both.

Once admitted to Harvey ward the nurses and all members of the team made us feel very welcome and nothing was too much trouble. The ward had a lovely atmosphere and his care was of a very high standard. In times of such negative criticism of the NHS I would like to say thank you to all the staff on Harvey ward and for making our inpatient experience avery positive one.

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Responses

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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