"Great medical care - awful admin"
About: Royal Shrewsbury Hospital Royal Shrewsbury Hospital Shrewsbury SY3 8XQ
What I liked
I have ongoing health issues and been a frequent visitor to the hospital (including surgery) for the last 2 years. The medical/nursing care has been excellent. Unfortunately the same cannot be said re the administrative services. To be toatally frank they are a disaster!! Inefficient is a polite way to describe the shambolic state of the admin........I have to have treatment at both QE2 hospital and the Royal Free at Hampstead. I was having tests done at Shrewsbury, but the results were never forwarded properly to the other hospitals involved -or my GP - and have now resorted to travelling to the QE2 for all tests to ensure that information does get to relevant departments efficiently.
My wife has recently been diagnosed with Angina and referred to Shrewsbury Hospital and guess what......no results forthcoming ex tests done 4 weeks ago..in limbo and worried. Despite follow-up directly and through our GP still no news. Notes have not been to hand when appointments have been fixed which is a joke........
To finish, I must also say that the non-medical led funding board rejected my specialists' request for cutting edge treatment of my cancer condition because they did/do not understand what the treatment entailed (actually cheaper than chemo and embolism treatment)
Admin and management at the hospital clearly need a major and radical shake-up.