"Depressing and frustrating visit to childrens A&E..."
About: Southampton General Hospital Southampton General Hospital Southampton SO16 6YD
What I liked
There were two paediatric radiologists in the department. They were excellent. Thank-you.
What could be improved
Clearly the department was busy. This was due to the lack of staff rather than too many patients. We observed extra staff being placed in the department to help speed things up as the four hour breaches continued; unfortunately this just slowed things up and caused more errors. My son's personal details were divulged to the parent of a little girl because the member of staff had not even looked up from the clipboard.
Child friendly food in the vending machine. All my son wanted was fruit and all we could offer him were cans of fizzy drink, chocolate bars or crisps. This is a health establishment - healthy snacks for children please.
Broken things - there were things everywhere with notes attached warning staff not to use them. These ranged from trolleys with missing wheels to computers with viruses.
Posters taped to windows - there were posters taped to windows all at an angle and ripped. It was like being at a bus stop.
Domestic waste bags for paper towels in the toilets. The only bins available were clincial waste - this must be costing a fortune to dispose of.
Security. For a Childrens A&E Department it did not feel secure at all. There were groups of youths going through the department seeming to use it as some kind of short cut.
Lighting and office waste in the car park. The car park was hazardous, littered with broken office equipment and inadequately lit. It felt very unsafe.
We attended the children's A&E Department expecting a long wait. Six hours later the ordeal was over. Sadly the hospital was the only place we could get an x-ray on a Sunday. The system was already working with minimal staff at the end of the bank holiday week and all we did was add an avoidable burden to the workload. Couldn't the hopsital work with other providers in the area to offer extended x-ray services at the weekend? This time we had no option but to wait but would gladly have travelled anywhere else in Hampshire to avoid the experience again.
The staff were very apologetic; they should be able to feel proud of the service they offer not have to apologise for the system that had failed us all.