"Frustrated and let down by the NHS - Guidelines..."
About: The Princess Royal Hospital (Telford) The Princess Royal Hospital (Telford) Telford TF1 6TF
Posted by GrahamPC
What I liked
I got an appointment to see my GP immediately and he confirmed I had non melanoma skin cancer and would need to be referred to the local hospitals dertmatology department.
They tried to make an appointment there and then but couldn't so sent me a letter with my choose and book details on within a few days
What could be improved
Getting an appoinment at my chosen hospitals within the set government guideline (18 weeks from referal)
The choose and book system states that this is an urgent referal but not one that falls within the 2 week guideline - despite this I cannot get an appointment at any chosen hospital within the next 6 months
I would have presumed that an appointment could be made even if it is far into the future at least then you would have a choice to either wait or travel miles to another hospital outside the region
I attempted to make an appointment on the choose and book system but there were none available within Shropshire.
I rang directly to book one and it was noted that I wished an appointment within Shropshire due to multiple visits being necessary
I was then blocked from looking at other options on the system
The choose and book system states that I would be contacted before 27th July 2011 by PRH with an appointment at my chosen hospital
I then received a letter from PRH stating that there are no appoinments available in the foreseeable future
I returned to my GP who stated that it was now out of their hands and to deal with the hospital direct.
I rang the complaints manager covering PRH and RSH and explained the situation which she said she would look into and call me back
I was contacted within a few hours by the PALs office PRH who informed me that there is no appointments available at either hospital this year due to only two dermatologists being available and one of those is on long term sick leave.
I then again contacted the complaints manager to express my frustration at still not being able to be given a date when I can be seen.
Government guidelines seem to be propoganda and not fact and official figures are not worth the paper they are written on - or are they just cutting down on services and trying to save money regardless of the health implications