"Based on my experience I would have no hesitation..."

About: Good Hope Hospital

What I liked

This was my second stay at Good Hope in two weeks. I was initially admitted via A&E following GP referral and received medical treatment on ward 7 for three nights/four days. Could not fault the service at all, in any way shape or form. The A&E staff were excellent, as were the staff that conducted my scan and subsequently all of the nurses on ward 7. During my stay I can honestly say that I was treated with respect and dignity at all times.

On readmission for surgery two weeks later, I am so pleased to report the same. Admission to the day case centre was swift with the staff totally in control (which is exactly what you need when you're nervous). I was told that I would be going to theatre at around 2pm, I actually went at around 2.10pm, but who cares about 10mins, and anyway I was told "about 2pm".

Recovery team were great as were the staff on ward 16, who had their work cut out when I was on there.

I have nothing but praise for all of the staff I encountered during my stay - they are all worth their weight in gold.

I found the fabric and workings of the hospital to be clean and efficient, the staff kind and caring.

What could be improved

Whilst I found the food good it was also limited and those of us, like me, who were restricted to a light diet and having "gone off" certain foods due to illness struggled to find something that met the appetite.

Story from NHS Choices

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Responses

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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