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"Missed my broken nose at Good Hope Hospital"

About: Good Hope Hospital / Accident & emergency Good Hope Hospital / Radiology

(as the patient),

I had a fall whilst out at my local garden centre in June, and hit my face on the ground. I was taken to the small accidents department at A&E in Good Hope Hospital, from which I was transferred to the x-ray department.

After I had my x-ray, a doctor informed me that there was nothing broken, and there was nothing further that could be done, so I could go home. The nurse dressed my nose, and gave me a tetanus injection. All the while I was in a lot of pain, my head was hurting, and two black eyes were coming up.

A few days later, still in a lot of pain, I went to see a nurse at my local clinic as there was pus coming out of my nose. I was later seen by another doctor who said that my nose was badly broken!

What I would like to know is why wasn't my broken nose picked up on when I was at Good Hope? It's August now and I'm still in a lot of pain - I feel like I've been hit across the face with a plank.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 12 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust
Submitted on 05/09/2011 at 15:21
Published on Care Opinion at 17:17


Dear Spiller 814

Many thanks for your e-mail that your posted.

I am very sorry to hear of your experience of your treatement when you visted one of our Trust in June 2011.

You explained in your e-mail that you are still experiencing pain.

Could you please call the Patient Services department on 0121 424 1212/0121 424 7889 to discuss your case in more detail.

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