About: Manor Hospital Manor Hospital Walsall WS2 9PS
What I liked
Reception staff polite, courteous. Was seen within 20mins so not an excessive wait. Environment looked not very clean, was freezing cold due to doors being wide open. Was seen by someone in A&E, wasnt informed by this person who he was, ie doctor, consultant, door was left wide open to the roon where I was being seen, not happy about that. Nurse drinking a soft drink from a litre bottle right infront of me whilst I was being seen, not professional and seems as though she wasnt bothered about me, the patient.
The doctor who examined me didnt give proper explanation about my injury to my heel, what it was, what could have caused. Just said it can come back again. I had to ask what he meant by medical terms he used. No options of treatment or care were given until I asked what I should do to help heal my injury. Appeared to just want to hurry it up and get it over with. Left feeling very annoyed and in a lot discomfort due to my injury and no idea what I should do to help heal it in the long term. 6-weeks on I am still experiencing the same problems with my heel injury even though I have tried to rest it.
What could be improved
Warm and clean waiting room.
Private consultation/treatment area i.e. door closed so peole walking past or sitting nearby couldnt overhear.
Know who I was being by - job title - i.e. doctor, consultant, specialist etc.
Full explanation of my injury, what couldve caused it this time around, explanation of any medial terms in everyday language.
Possible treatment options open to me.
How I should care for my injury to help it heal or anyhting I could help to support it's recovering.
What to do if it doesnt heal.