"One of the most distressing of my entire life"

About: Watford General Hospital

What I liked

Nothing

What could be improved

My father (88) spent just over a week in the hospital during which time he was:

1, left calling for help in a toilet whilst 2 nurses chatted nearby

2, after pulling his drip out was left sitting in a chair in a pool of his own blood (I mopped it up and stemmed the flow with tissues) for 50 (fifty) minutes before his wound was dressed

3, was left in a chair with faeces all over his hands after a supervised visit to the toilet (my partner cleaned him up when we visited)

4, Had an appointment for a brain scan made for him at a hospital 20 miles away - and notification was sent to his home (whilst he was in a bed in WGH)

There is more to this list than I've written above and I have documentary/witness evidence to substantiate it. I haven't made an official complaint as, quite frankly, there's probably no point. Sadly there's no reason for the above faults, the ward (s) seemed adequately staffed - these are "no cost" problems that could be resolved with care, compassion, and consideration. Seeing my dad in Watford general hospital was a harrowing experience. He has since died in a hospice where the care was exemplary.

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Responses

Response from Watford General Hospital

Thank you very much for taking the trouble to comment on your experience. Issues of this nature are taken very seriously. If you would like to contact us directly through the Trust’s Complaints Department we would welcome the opportunity to thoroughly investigate your concerns and respond directly.

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