"Disappointing and frustrating"
About: Southampton General Hospital Southampton General Hospital Southampton SO16 6YD
Posted by J W Daniel
What could be improved
My first contact with the hospital was today, and it was disappointing. It took too long to get through to the main switch-board (no announced queuing system), and when I evenutally got through and was given the direct number for the ward (D3), I rang the number - only to find (a) that the line was engaged (fair enough) and (b) that although I was invited to use the ring-back facility (dial 5), when I rang it the voice said 'Sorry, the ring-back facility is not available'! These faults in your call-processing system need atention.