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Care Opinion

Hospital Comment

Story from nhs.uk

"Hospital Comment"

About: Stepping Hill Hospital

What could be improved

Waited nearly 10 hours to see a doctor after being transferred to a ward from A&E. I was rushed in - patched up in A&E & bunged on a ward where waited for almost 10 hours to see a doctor.

Anything else?

Pathetic

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Responses

Response from Stepping Hill Hospital 12 years ago
Stepping Hill Hospital

Submitted on 10/11/2011 at 11:52
Published on nhs.uk on 11/11/2011 at 04:00

Thank you for sharing feedback of your recent experience with us. I am concerned to learn of the events as you have described them and I am keen to look into this matter further. However, before I am able to do so I will need some personal information so that I can locate you on our Hospital Patient Administration System and commence investigation. If this is something you would like to pursue, please contact a member of the Patient and Customer Services team directly on 0161 419 5678.

Many thanks for your feedback, we look forward to discussing with you further very soon.

Barbara chatterton,

Case Officer,

Patient & Customer Services.

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