This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

7 weeks before I receive an appointment

Posted By couple-paste

"7 weeks before I receive an appointment"

About: Devon Access and Referral Team (DART)

(as the patient),

At the beginning of August my GP referred me to Exeter (RD&E) Hospital Orthopaedic Dept.

A week later I receive a letter from DART inviting me to contact them to make appointment

4 days later I ring DART who advised no appointments available in next 6 weeks so my details forwarded to RD&E for direct booking. Advised to hear in week or 10 days.

Rang DART today to ask how much longer to receive appointment. Told up to 4 weeks.

This means waiting up to 7 weeks to receive an appointment!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon 12 years ago
Susan Pearce
Project Support Manager, DART (Devon Access & Referral Team),
NHS Devon

Information support, communications and patient involvement for DART

Submitted on 01/09/2011 at 09:15
Published on Care Opinion at 09:22

Dear ‘couple-paste’,

I would like to thank you for taking the time to give us your feedback, it is really important to us that we find out how patients feel about our service so that we can work to improve it.

I would also like to apologise as I realise that it is very frustrating to have to wait such a long time to receive an appointment. Unfortunately, there are some services at local hospitals that become fully booked and we have no more appointments to offer to patients. When this happens, we have no option but to pass your details over to the hospital in question and they will send you an appointment as soon as they can. I can assure you that all patients will be seen in turn as a record is kept of when your referral is made so each patient is seen in turn.

If you have any further issues regarding your appointment, please phone our patient helpdesk on 01626 883888.

Kind regards,

Susan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k