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my experience was degrading and one that i never...

Story from nhs.uk

"my experience was degrading and one that i never..."

About: Queen's Hospital, Burton Upon Trent

What I liked

the receptionist was amazing... they were kind helpful and understanding

What could be improved

patient care and dignity

Anything else?

patient care was extremely poor, i was left in a room alone for 15minutes with no reading material feeling scared and alone as they would not allow anyone to come with me, I was told i had options which i was not given. I feel violated as the consultation doctor was very harsh, not understanding in the slightest. they booked me a futher appointment due to the fact that i could take no more... i will be cancelling this, i left the hospital in tears!

I was also informed by one of the staff that the consultation doctor was new to the hospital and when it came to my treatment i had two male doctors at my lower end while my legs were in stirrups, i felt extremely uncomfortable. rooms were also very unwelcoming

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Responses

Response from Queen's Hospital, Burton Upon Trent 12 years ago
Queen's Hospital, Burton Upon Trent

Submitted on 31/08/2011 at 10:49
Published on nhs.uk on 01/09/2011 at 04:01

Mr James Hollingworth is Associate Clinical Director for Oncology and was responsible for establishing the outpatient diagnostic clinics.

He commented: “I oversee the clinics and am distressed by the news that a patient has had this experience during a recent visit to the hospital and would like to apologise on behalf of the Trust.

“We would welcome the opportunity to look in detail at the way you were cared for and to apologise directly to you. We are committed to providing the best possible services to all who come here and it is important that we listen to what our patients are saying in order to improve our standards of care and treatment.

“If you are prepared to talk to us that would be a great help. I can be contacted through our Patient Advice and Liaison Service (PALS) on 01283 511511 extension 5284 (voicemail for out of hours calls) or email: pals@burtonh-tr.wmids.nhs.uk and they will pass on the message.

“PALS can also be contacted via our public website: http://www.burtonhospitals.nhs.uk/PAS/

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