"Frustration."

About: Darlington Memorial Hospital

What I liked

The level of caring by nursing staff could not be faulted.

What could be improved

Having been admitted with a broken shoulder that requires surgery my mum has now been waiting in hospital for 9 days, seemingly no further forward, with no idea when the operation may take place. The process of keeping patients "in the loop", letting them know what's happening and what's about to happen (though it does rather seem like nothing is happening or about to happen) seems very lacking. In the meantime mum is just in constant pain, bored, frustrated, worried and getting depressed. Other than the pain, those sentiments are shared by the rest of the family.

Story from NHS Choices

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback from your visit to Darlington Memorial Hospital in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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