"My experience at Royal Free Hampstead was..."

About: Royal Free Hospital

What I liked

I am a type 2 diabetic, and while visiting family in Hampstead, London and realized that I'd left my additional insulin at home. In the United States insulin can be bought over the counter, but a pharmacist here told me that they didn't have insulin and that the hospital pharmacy would have it.

He directed me to Royal Free Hampstead. When I called the hospital pharmacy, the woman on the line was extremely helpful and informative. I later met her in the pharmacy and she was again very gracious, as was the gentleman who gave me the form to fill out to take to Rapid Assessment.

I was able to get a prescription for insulin that was filled in the hospital pharmacy. I'm extremely appreciative and grateful for my experience at Royal Free Hampstead. Everyone with whom I interacted was as helpful and professional as possible, and I thank them very sincerely.

What could be improved

Every aspect of my experience was excellent.

Story from NHS Choices

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Response from Royal Free Hospital

Many thanks for your feedback. We have now notified the head of pharmacy on the positive service you received.

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