"Distressing but alleviated by other efficiency and..."

About: Good Hope Hospital

What I liked

A caring, lovely staff nurse and a junior nurse who worked with them.

Efficient paramedic and ambulance crew who were also friendly.

What could be improved

Attitude and uncaring nurses who expected me to help take the weight of my Mother, who was a dead weight, which I did for a short while, for which I have suffered since, having had a hip replacement in January. It has been suggested by the orthopedic hospital that I have strained it. Because I couldnt manage I then had sarcasm. Three young women then lifted mom, hurting her legs in the process, then virtually dropped her onto the bed. They seemed to have no feelings whatsoever for a 97 year old with dimensia who was also unwell. Afterwards she cried bitterly and asked me not to let them hurt her again. We were both distressed by this time and were comforted by the Staff nurse when they came back in. I believe they have made a report regarding the incident.ncident.

Anything else?

I would like your comments please.

Story from NHS Choices

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Responses

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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