"Excellent and would highly comment the A/E team"

About: Southampton General Hospital

What I liked

on Aug the 9th I had a fall and attended A/E and the servive I received from everyone from the receptionist through to medical and nursing team was first class it was friendly, kind and effiecient. Thanks to everyone concerned, I hope the team get to hear from a very happy customer.

What could be improved

Sign posting and parking to enter A/E -simple when you know - but as an out of area visitor it was frustrating and I ended up ducking below a barrier to avoid the longer walk around to the correct access route whilst dripping blood !

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Responses

Response from Southampton General Hospital

Thanks for your comment, Beryl. The Emergency Department team were delighted to receive this feedback.

We are sorry you found the signposting confusing. Southampton General is a large site with a complex series of extensions and regular building and improvement work. This means we are continually reviewing our wayfinding and directions and your experience is helpful for us planning future improvements.

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