"Awful. Please take the time to be more..."

About: William Harvey Hospital

What I liked

Sorry, but I didn't really like anything. My mother was admitted to this hospital twice as an emergency. Both times she was placed in isolation, when there was no need for her to be there; she missed out on fluids and was only offered basic food. If she had been on a main ward, she may not have wanted to come home so quickly, and her condition would not have deteriorated so rapidly. And, when the staff nurse told me, at the end of our phone conversation, that she needed to attend to a serious patient...

On her first admittance, the consultant treating her she she should not be in isolation, yet there she was again, the second time. It seems as if no-one even to bothered to read her notes... I am disgusted...

What could be improved

Take the time to read the notes, ask the patient about her condition, not put her in isolation, make sure she had all the fluids and food she needed- shall I go on?

Anything else?

As much as I know how much staff are under pressure to attend to everyone, etc, there should have been more care, more respect. I admire the work done by the nursing profession, but all this was detrimental to my mother's well being.

Story from NHS Choices

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Response from Madeleine Perris, East Kent Hospitals University NHS Foundation Trust

Thank you for posting your concerns on the website and also taking the time to contact the Patient Experience Team in writing with your concerns.

I am very sorry to hear about your mother's experience.

I understand the Team are in contact with you and are taking your concerns forward for you.

Kind Regards

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