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Care Opinion

better than expected.

Story from nhs.uk

"better than expected."

About: Newcastle Dental Hospital

What I liked

Dental nursing and medical team had a very friendly and professional manner. Although I was very nervous, the dental nurse attending to me helped to relieve my anxieties by making feel that my opinion mattered.

What could be improved

I arrived 30 minutes before my sceduled appointment, as I was anxious and I didn't want to arrive late. In my opinion the reception staff could have been a little more understanding instead of making me feel like I was bothering them.

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Responses

Response from Newcastle Dental Hospital 12 years ago
Newcastle Dental Hospital

Submitted on 25/08/2011 at 14:28
Published on nhs.uk on 26/08/2011 at 04:01

Thank you for taking the time to post your comments about your recent visit to the Dental Hospital. We are pleased to hear that the care and attention you received from the nursing and medical staff made your visit as stress-free as possible.

We would like to apologise that our reception staff did not make you feel welcome when you attended early for your appointment. Your comments are acknowledged and we will be working with our Reception Team to ensure that we improve our performance in the future

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