"All staff encountered were caring and treatment..."

What I liked

I was in the CCU from 9-11 Aug. All staff projected a caring, nothing-is-too-much-trouble approach which left me with the clear feeling that the staff succeed in treating their patients as individuals who, as a result, gain the impression that they are very much a participant in the action. Further I found it encouraging that whatever the procedure was, an explanation of the procedure and the reason for it was given as a matter of course, and any subsequent questions were willingly answered.