"Chairs on ward B50"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as a service user),

The kitchen chairs are not good in my opinion - you stick to them on your back and bottom. Four of us ladies have stuck serviettes and kitchen roll on them as when you sweat you stick more and we have noticed the men’s shirts have marks where they have been leaning on their chairs.

The good thing is the cleaning ladies are working hard to rectify this themselves to cure the problem. But I feel they need some help to try to cure the problem as they working very hard and it is getting worse.

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Responses

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We are preparing to make a change

Marie, our environmental care co-ordinator, has been in touch with the chair manufacturers, Pineapple, to inform them of the problem and to ask that they look into it. Marie has emailed pictures of the problem to the company and has requested that Pineapple send someone to look at the chairs. Pineapple have responded to the email and we have informed our Matron Sharon Howe of this problem.

Helen Forrester

Ward Manager B50 QMC

Marie Arnall,

Environmental Care Coordinator

Thank you for the email and pictures detailing your concerns, I would like to instruct an independent furniture technician to come and inspect the items so we can see what the possible cause of the problem is.

A company called Homeserve will arrange a visit, after we have their report we will contact you to discuss replacing the seat pads.

Mathew Clement

Pineapple Contracts

Orpington

Kent

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

The sticky chairs update!

The ward has now got approval and funds to replace the seats and backs of the chairs. An order has been placed and is being processed by the supplies department. So hopefully soon we will have resolved the sticky chair problem!

Thanks to the patients for raising this on the Patient Opinion site, it has helped us to put into process the much needed changes!

Helen Forrester Ward Manager B50

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We have made a change

I am happy to report that following concerns raised by our patients on B50 regarding the chairs feeling sticky, the supplier Pineapple have now removed them from the ward to replace the seating and backs. I hasten to add we have been provided with temporary chairs! So hopefully the chairs will be returned in the not to distant future as fit for purpose.

Thanks to all the patients who raised this matter it has helped the staff sort this out with the company concerned and demonstrates the effectiveness of the Patient Opinion site.

Helen Forrester

Ward Manager B50 QMC