"I would like more staff to treat me as an individual but in general staff are nice"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as a service user),

Care is not too bad but I don't think dinners are great on Fridays as there is less choice. I would like Goulash, more curries, spaghetti. I enjoyed the veg and chicken dish. Food is thrown out and there is lots of waste as portions are small. From my point of view, I think they could be more liberal with portions as often the food is thrown out. In my opinion, some catering staff don’t seem to care. I would like more staff to treat me as an individual but in general staff are nice.

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Responses

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

I have passed this on to the ward for comment as food is an important part of any stay in hospital.

Thank you for sharing your opinion, we really appreciate your feedback

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We have made a change

Thank you for raising your experience and concerns about the food and meal service. We will certainly be taking this forward with catering services here at the Queens Medical Centre and one change that we have already highlighted to catering staff is that patients are asked if they would like seconds prior to food being disposed of.

I will ensure staff monitor that this is happening.

Helen Forrester

Ward Manager B50 QMC