"Worried that staff may get fed up listening to depressed service users"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as a volunteer/advocate),

I spoke to a lady in Queens Medical Centre ward B50. She said that it was a nice ward, nice people. However service user depression makes her feel that staff might get fed up listening to her but she has been able to say this to staff.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

I’m pleased you spoke out about your concerns, I can understand it is hard to vocalise what are all too common worries especially for patients suffering with depression and anxieties.

If I could attempt to reassure you that we do strive to listen. I will highlight this issue with the trained staff in particular as we are working toward a slightly more formal system of keyworking where staff diary appointments with their patients on a weekly/biweekly basis. It emphasises to me the importance of giving an allocated slot of time and as far as possible in the cut and thrust of a working ward, stick with it.

The consultant is also revisiting her arrangements for seeing patients every week and making sure she allocates a timed slot and puts up a list for all her sessions with the patients.

Thank you for sharing your concerns,

Helen Forrester

Ward Manager B50 QMC